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DANA deposit and withdrawal

We at stationplay support DANA as a primary deposit and withdrawal rail for account holders across Jakarta, Surabaya, Bandung, and other Indonesian cities. To deposit via DANA, open your account, go to the deposit section, select DANA, and link your mobile wallet — the process takes subject to verification. You choose your deposit amount (typical range our welcome offer to our welcome offer) and confirm the transaction in the DANA app. Funds appear in your stationplay balance within subject to verification. Withdrawals work in reverse: select your linked DANA account in the cashout form, enter the amount, and we process the transfer within subject to verification depending on network load. No withdrawal fee applies when using DANA. Daily withdrawal limits scale with your loyalty tier — standard members can withdraw up to our welcome offer per day.

OVO and GoPay usage

OVO and GoPay are widely used e-wallets in the region, and we offer both for deposits and partial withdrawals. Link your OVO or GoPay account to your stationplay profile once during initial setup. Deposits via OVO or GoPay complete in subject to verification after you confirm the transaction in the wallet app. Withdrawal requests return funds to your registered OVO or GoPay account and are processed within subject to verification. Both wallets require your phone number to be verified before accepting funds, so ensure your account is active and up to date. If you change your OVO or GoPay phone number, update your linked account details in stationplay settings to avoid rejection. Account binding is automatic and does not expire — you can use the same wallet across multiple sessions without re-linking.

BCA, Mandiri, BRI, BNI virtual account

For account holders who prefer bank transfers, we generate a unique virtual account number (VA) for BCA, Mandiri, BRI, and BNI. After selecting your preferred bank during deposit setup, we issue a 10-digit or 16-digit VA code depending on the bank. Transfer your deposit amount from your personal bank account to that code using your bank's online platform or mobile app — the transfer settles within subject to verification. Confirmation arrives as an automated email once our system receives the credit. Withdrawals to your bank account follow a two-step process: you submit a cashout request with your registered bank details, and we initiate a reverse transfer to your account within subject to verification. Bank processing time adds another 1–2 hours depending on the bank. No per-transaction fee applies if you withdraw to the same bank that issued your VA — cross-bank withdrawals may incur a small charge (typically our welcome offer–15,000).

Fees, limits and verification

Deposit and withdrawal fees vary by payment method. DANA, OVO, GoPay, and QRIS have no transaction fee. Bank VA transfers carry no fee from stationplay (the issuing bank may charge a small transfer fee, typically our welcome offer). ShopeePay and LinkAja deposits are free; withdrawals back to ShopeePay or LinkAja incur a nominal gateway fee (under our welcome offer). All payment methods require account verification (KYC) before use — upload your identity card and a selfie during the signup process. Verification usually completes within subject to verification. Minimum deposit is our welcome offer across all methods; maximum varies by tier (standard our welcome offer, Silver our welcome offer). Account holders must maintain a registered phone number and valid email — we use these for transaction alerts and password recovery.

Resolving a stalled transaction

If your deposit does not appear in your stationplay account within the expected window (subject to verification depending on the payment method), note your transaction reference from your bank or wallet app and contact our support team immediately. Provide your stationplay account email, the reference number, the amount, and the payment method used. We check the status with payment processors and either re-credit the funds within 2 hours or initiate a refund to your original payment method. For withdrawals under review longer than 1 hour, check your email for additional verification requests — we may ask you to confirm your bank account, upload a document, or provide additional identity details. Complete the verification step and we process the withdrawal within subject to verification. If you believe a withdrawal has stalled due to a technical issue, open a support ticket with transaction details and we escalate to our banking team for investigation within 4 hours.